HELP / CONTACT
Below you can see a selection of frequently asked questions about AG10Moto.
If you don’t find the answers to your questions, CONTACT our Customer Service Department and we will solve any doubt that you may have.
What does it happen if my order doesn´t fit my measurements?
Tailor-made products AG10Moto (SUITS , JACKETS and PANTS) have a FIT GUARANTEE which the client could try the equipment and ask for a size improvement in case it is necessary.
The client doesn´t have to pay anything to use the FIT GUARANTEE service, except the shipping cost to return the product to our workshop in Spain.
The FIT GUARANTEE covers:
- Any size alteration to improve the fitting of your garment like widened, shortened, extended, etc...
The FIT GUARANTEE doesn´t cover:
- Design Modifications
- Logotype Changes
- Inscription Modifications
- Color Modifications
- AG10Moto boots and gloves.
Every AG10Moto product is cut based on the measurements provided by the client, leaving room for necessary fitting corrections. For patron cuts we use very precise software, so measurement mistakes are done by clients and rarely by the machinery which doesn´t allow margin errors.
It may exit color variation in every outline as they use approximate colors of reference.
The patterns used in the outlines are for reference as the design must be adapted to the customer measurements. We reserve the right to modify the outlines in order to obtain a perfect close-fitting for the client.
When clients want to use the PERFECT FIT GUARANTEE they must send an e-mail to email@example.com indicating:
- Complete Name.
- Purchase Date.
- Photos wearing the equipment, front, side-face and back.
- Numbered list of the adjustments you want to be done.
If you want to use the FIT GUARANTEE, the maximum time limit to apply it is 15 working days from the day that you received your order.