HELP / CONTACT
Below you can see a selection of frequently asked questions about AG10Moto.
If you don’t find the answers to your questions, CONTACT our Customer Service Department and we will solve any doubt that you may have.
What does it happen if my order doesn´t fit my measurements?
CONTACT our Customer Service Department and explain what your problem is about. We will apply our Perfect Fit Guarantee to proceed with the equipment adjustment and leave it fitting your measurements.
All tailor-made products have a PERFECT FIT GUARANTEE with which the client could try the equipment and ask for a size fitting in case it is necessary.
The client doesn´t have to pay anything to use the FIT GUARANTEE.
The FIT GUARANTEE covers:
- Size fitting of any kind whether you need your garment to be widened, shortened, extended, etc.
The FIT GUARANTEE doesn´t cover:
- Design Modifications
- Logotype Changes
- Inscription Modifications
- Color Modifications
It is convenient to remember that the equipment fitting needs time of use, so it can adapt to your body. All our leathers come directly from the tannery and thus they need to be used to let them expand and adapt to the shape of your body.
Every AG10Moto product is cut based on the measurements provided by the client, leaving room for necessary fitting corrections. For patron cuts we use very precise laser cutters, so measurement mistakes are done by clients and rarely by the machinery which doesn´t allow margin errors.
It may exit color variation in every outline as they use approximate colors of reference.
The patterns used in the outlines are for reference as the design must be adapted to the client´s measurements. We reserve the right to modify the outlines in order to obtain a perfect close-fitting for the client.
When clients want to use the PERFECT FIT GUARANTEE they must send an e-mail to firstname.lastname@example.org indicating:
- Complete Name
- Purchase Date
- Photos wearing the equipment, front, side-face and back.
- Numbered list of the adjustments you want to be done.
If you want to use the PERFECT FIT GUARANTEE, the maximum time limit is 15 working days from the day of purchase.
The fitting that are listed will be those considered to do the adjustments. We won´t admit new adjustments once the FIT GUARANTEE process has started.